The power of DNA is that it allows for more than simply copying.Read More
Exceptions are where it pays to treat everyone the same. By which of course I don’t mean “computer says no”.Read More
‘Standardisation’ often results in every customer being treated the same - whether they like it or not.Read More
When a resource is expensive, it seems sensible to use it as efficiently as possible. So we batch jobs up for it, making them wait, so the expensive, and therefore scarce resource can be used to the max.Read More
Today somebody asked me to elaborate on what I mean by this:
'scaling successfully is about creating an ecosystem where others can lead'
Here goes.Read More
By and large, we all have the same muscles in our bodies, and our bones show both where they were attached and how strong those muscles were.
Using this information, together with a knowledge of human anatomy, people like Oscar NilssonRead More
It is easy to assume that more choice is always better.
It sometimes seems to me that the world is divided into two ways of dealing with uncertainty.Read More
You’ve put your heart and soul into building a remarkable business that does things differently.
Now you’re ready to scale.
But the last thing you want is to sell out to the same-old, same-old, corporate route to growth.
What if there were a new and different way to think about organising and growing your business, that takes the best bits of being small -Read More
I’ve been away for a coaching client, and I knew I wouldn’t get time to write each day, so before I left,Read More
If your service is at all complex, stories make it much easier to explain your value.Read More
You know, that stuff you do out of hours, in the evenings or at the weekends. The stuff you put off to the last minute because it gets in the way of ‘doing the real work’ - even if it means you get paid late.Read More
Here’s what I think works well:Read More
Whenever we want people to collaborate on a complex project - each person contributing their own expertise - we find a way to share information about what we’re trying to create.Read More
Every great business is founded on a promise.Read More
When we first moved into our house 30 years ago, there was a Safeways supermarket in the high street. Every night there were bargains to be had, as fresh food was marked down for quick sale.Read More
Some people think that successful franchises can only be built on a certain kind of business, but there’s a much more interesting way to think of franchising that delivers higher value for everyone.Read More
In his new book, Seth Godin talks about the lock and the key. The lock is your ideal client, and the key is your offer – the promise you are making to those people.
Of course, the ideal way to start a business is to identify the locks you want, then build a key to fit, but most of us don’t do thatRead More
There are a lot of ways to think about a business – most of which seem to revolve around making money, but it seems to me that the small businesses I know have it right –Read More