The need to satisfy a regulator, or meet legally binding deadlines creates a difficult balancing act for professional service firms.Read More
How far can you take the idea of a guitar, and still end up with something recognisable as a guitar?Read More
In a complex evolving system, the impulse to change often comes from outside. Something is felt at the edges and creates a kind of tension that can only be relieved by making some sort of adjustment.Read More
A complex evolving system, such as a planet, an ecosystem or a business, learns through feedback.
That means at least 4 things:Read More
Exceptions are where it pays to treat everyone the same. By which of course I don’t mean “computer says no”.Read More
‘Standardisation’ often results in every customer being treated the same - whether they like it or not.Read More
If you have a checklist with items that can be ‘not applicable’, you haven’t got a checklist…Read More
When Blue Rocket Accounting and I started working together, they had a different, very traditional name, based on the surnames of the founding partners.Read More
If your business was a board game? What would it look like? What should it look like?Read More
When a resource is expensive, it seems sensible to use it as efficiently as possible. So we batch jobs up for it, making them wait, so the expensive, and therefore scarce resource can be used to the max.Read More
A common reaction to the idea of writing a ‘score’ for a business is “That’s not possible! There are just too many variations we’d have to account for.”
The trick is not to try.Read More
Today somebody asked me to elaborate on what I mean by this:
'scaling successfully is about creating an ecosystem where others can lead'
Here goes.Read More
What springs to mind when I use the word ‘process’ in conversation with people is something boring and robotic - a highly detailed description of how to perform some low-level, small-grained task, devoid of context and utterly lacking in colour and humanity.Read More
Years ago, a coffee shop - an offshoot of a well-known brand - opened in the middle of my local shopping centre. It had a nice old-fashioned feel, reminiscent of a cafe from the ‘30s, with wait staff and a long bar where coffee etc. was prepared. Of course I tried it out.Read More
Seeing a case or project through from beginning to end is very satisfying - both for the person doing it, and for the client on the other side.Read More
I get the feeling that top-down thinking is very unfashionable at the moment.Read More
When creating a checklist, it’s tempting to dive into lots of detail and try to document it all.
Resist this temptation. Instead, aim for “as simple as possible, but no simpler“, as Einstein might have said.Read More
Years ago, I worked with a client who wanted to streamline and automate how clients were onboarded and offboarded (if that is a word). They didn’t have much time to spend with me, so they gave me a copy of..Read More
‘Marketing’ used to mean shopping -Read More