The need to satisfy a regulator, or meet legally binding deadlines creates a difficult balancing act for professional service firms.Read More
A complex evolving system, such as a planet, an ecosystem or a business, learns through feedback.
That means at least 4 things:Read More
If you have a checklist with items that can be ‘not applicable’, you haven’t got a checklist…Read More
No matter how beautiful the fabrics, or how exquisitely they are cut…Read More
When Blue Rocket Accounting and I started working together, they had a different, very traditional name, based on the surnames of the founding partners.Read More
If your business was a board game? What would it look like? What should it look like?Read More
A common reaction to the idea of writing a ‘score’ for a business is “That’s not possible! There are just too many variations we’d have to account for.”
The trick is not to try.Read More
Today somebody asked me to elaborate on what I mean by this:
'scaling successfully is about creating an ecosystem where others can lead'
Here goes.Read More
By and large, we all have the same muscles in our bodies, and our bones show both where they were attached and how strong those muscles were.
Using this information, together with a knowledge of human anatomy, people like Oscar NilssonRead More
Seeing a case or project through from beginning to end is very satisfying - both for the person doing it, and for the client on the other side.Read More
When creating a checklist, it’s tempting to dive into lots of detail and try to document it all.
Resist this temptation. Instead, aim for “as simple as possible, but no simpler“, as Einstein might have said.Read More
Years ago, I worked with a client who wanted to streamline and automate how clients were onboarded and offboarded (if that is a word). They didn’t have much time to spend with me, so they gave me a copy of..Read More
Despite my frequent rants about self-checkouts, there is one good reason to have them.Read More
Too often we train people ‘on the job’ - which means they only experience whatever they encounter during training.Read More
In yesterday’s daily blog Seth Godin makes an interesting point:
“I’m grateful every day for the nearly invisible perfect things that I count on… but, and I feel spoiled to say this, I take the perfect for granted. I’m way more interested, and spend far more time and money on the imperfect things, the things that might not work, the ideas and services and products that dance around the edges.”
But I also disagree…Read More
.. to get a complaint.
But you will.
How you handle it can make all the difference to your reputation as a business.Read More
Is there anything more annoying than having to give your information over, and over, and over again, every time you deal with a new department or a new team?Read More
You know, that stuff you do out of hours, in the evenings or at the weekends. The stuff you put off to the last minute because it gets in the way of ‘doing the real work’ - even if it means you get paid late.Read More
Here’s what I think works well:Read More