A quick trawl of the internet found me these definitions of the verb "to delegate":Read More
We tend to think of bespoke and off the peg as very much an either/or option. Not just in clothes.Read More
Years ago, a coffee shop - an offshoot of a well-known brand - opened in the middle of my local shopping centre. It had a nice old-fashioned feel, reminiscent of a cafe from the ‘30s, with wait staff and a long bar where coffee etc. was prepared. Of course I tried it out.Read More
Being in an industry that’s driven by compliance seems like a safe option.Read More
Despite my frequent rants about self-checkouts, there is one good reason to have them.Read More
“I can see you’re waiting, why don’t you use the self checkout?” asked the shop assistant.
“Because I don’t want to leave the store angry.”Read More
Some people think that successful franchises can only be built on a certain kind of business, but there’s a much more interesting way to think of franchising that delivers higher value for everyone.Read More
There are a lot of ways to think about a business – most of which seem to revolve around making money, but it seems to me that the small businesses I know have it right –Read More
Today I had to pay £14.95 to get out of a car park (on top my parking).
Because the user interface had been (deliberately?) designed to let me forget to take my token back.Read More