If you have a checklist with items that can be ‘not applicable’, you haven’t got a checklist…Read More
When creating a checklist, it’s tempting to dive into lots of detail and try to document it all.
Resist this temptation. Instead, aim for “as simple as possible, but no simpler“, as Einstein might have said.Read More
Years ago, I worked with a client who wanted to streamline and automate how clients were onboarded and offboarded (if that is a word). They didn’t have much time to spend with me, so they gave me a copy of..Read More
I’ve been away for a coaching client, and I knew I wouldn’t get time to write each day, so before I left,Read More
Is there anything more annoying than having to give your information over, and over, and over again, every time you deal with a new department or a new team?Read More