When a resource is expensive, it seems sensible to use it as efficiently as possible. So we batch jobs up for it, making them wait, so the expensive, and therefore scarce resource can be used to the max.Read More
What springs to mind when I use the word ‘process’ in conversation with people is something boring and robotic - a highly detailed description of how to perform some low-level, small-grained task, devoid of context and utterly lacking in colour and humanity.Read More
Years ago, I worked with a client who wanted to streamline and automate how clients were onboarded and offboarded (if that is a word). They didn’t have much time to spend with me, so they gave me a copy of..Read More
Being in an industry that’s driven by compliance seems like a safe option.Read More
This fact is not as well-known as I think it should be.
The world’s first business computer was developed for J Lyons & Co. Ltd.,Read More
I recently flew back from Sweden. At Gothenburg airport, I got my luggage label and boarding pass from the self-service machine, and waited in front of the designated check-in stations to drop my luggage. There were 4 stations, so 4 queues formed.
After about 30 minutesRead More
In yesterday’s daily blog Seth Godin makes an interesting point:
“I’m grateful every day for the nearly invisible perfect things that I count on… but, and I feel spoiled to say this, I take the perfect for granted. I’m way more interested, and spend far more time and money on the imperfect things, the things that might not work, the ideas and services and products that dance around the edges.”
But I also disagree…Read More