For at least the last 189 years, we’ve known that overburdening people, equipment and systems leads to mistakes, wasted effort and sometimes, tragedy.Read More
I’ve been having a problem with “employee engagement” for a while now. It’s a similar problem to the one I have with “customer experience”.Read More
It’s hard to imagine a more old-fashioned buiness than shipping food around the world under sail, yet that’s exactly what’s beginning to flourish right now, thanks to 21st century technology.Read More
A map of the world that does not include Utopia in it is not worth even glancing at…Read More
It takes effort to be consistent, to make sure that what we do is congruent with what we say; to treat everyone we deal with in the same way; to stick…Read More
“When you make a company, you make a utopia. Its where you design your perfect world.” Derek Sivers.
As Derek Sivers pointed out – building a business is a creative act, and like imagining a building, or hearing a symphony in your head, or visualising a ballet, you can make it behave however you want it to.
You make the rules.Read More
Getting rid of the middle-man. It sounds great.
Except it doesn’t happen that way.Read More
Roundabouts depend on self-government. Drivers just need to follow a few simple rules: give way to traffic coming from the right; don’t get on the roundabout unless you can get off; signal left or right before you get on; signal left before you come off.Read More
Some people used to believe that the Earth is in the centre of a nest of spheres, containing the moon, all the planets and the sun, as well as several layers of heaven.Read More
One of the beauties of having a score is that there are no excuses for not playing it.Read More
What springs to mind when I use the word ‘process’ in conversation with people is something boring and robotic - a highly detailed description of how to perform some low-level, small-grained task, devoid of context and utterly lacking in colour and humanity.Read More
Seeing a case or project through from beginning to end is very satisfying - both for the person doing it, and for the client on the other side.Read More
You’ve put your heart and soul into building a remarkable business that does things differently.
Now you’re ready to scale.
But the last thing you want is to sell out to the same-old, same-old, corporate route to growth.
What if there were a new and different way to think about organising and growing your business, that takes the best bits of being small -Read More
“I can see you’re waiting, why don’t you use the self checkout?” asked the shop assistant.
“Because I don’t want to leave the store angry.”Read More
This fact is not as well-known as I think it should be.
The world’s first business computer was developed for J Lyons & Co. Ltd.,Read More
We humans have a tendency to assume that everyone else is the same as us - the same age, the same level of fitness; the same abilities; the same knowledge - until proven otherwise.Read More