It’s often said that Culture eats Strategy for breakfast. That’s true. But what’s the strategy for maintaining Culture?
An explicit Promise of Value: principles, behaviours, values, purpose, “the way we do the thing we’re here to do”.
Customer-focused Roles: the parts played in delivering the Promise, “how what we’re doing now relates to our customer”
A floor: the lower bound of what’s acceptable, “the least we should do”.
Process: what has to happen in order to deliver the outcomes that share and keep our Promise, “our score”.
The autonomous enterprise doesn’t need a ruler, but it does need rules.