Nobody expects

 https://upload.wikimedia.org/wikipedia/commons/c/c0/Graffiti_in_Shoreditch%2C_London_-  _Complain_More_%2812566020655%29.jpg

https://upload.wikimedia.org/wikipedia/commons/c/c0/Graffiti_in_Shoreditch%2C_London_-

_Complain_More_%2812566020655%29.jpg

.. to get a complaint.

But you will.

How you handle it can make all the difference to your reputation as a business.

So, put together a really excellent ‘Handle Complaints’ process, and train every single person in your team to use it.

Download our free e-book on what good looks like to find out more.

And remember, all feedback is good.

I’d welcome yours.

Kirsten Gibbs