I get the feeling that top-down thinking is very unfashionable at the moment.Read More
When creating a checklist, it’s tempting to dive into lots of detail and try to document it all.
Resist this temptation. Instead, aim for “as simple as possible, but no simpler“, as Einstein might have said.Read More
Years ago, I worked with a client who wanted to streamline and automate how clients were onboarded and offboarded (if that is a word). They didn’t have much time to spend with me, so they gave me a copy of..Read More
‘Marketing’ used to mean shopping -Read More
Being in an industry that’s driven by compliance seems like a safe option.Read More
I wrote a blog for you on Friday, but it didn’t go out to you.Read More
Whatever you’re promising your prospects, it isn’t just about the technicals of what you do, it’s also about how you do it, and that needs to be carried through into every experienceRead More
Despite my frequent rants about self-checkouts, there is one good reason to have them.Read More
It is easy to assume that more choice is always better.
It sometimes seems to me that the world is divided into two ways of dealing with uncertainty.Read More
You’ve put your heart and soul into building a remarkable business that does things differently.
Now you’re ready to scale.
But the last thing you want is to sell out to the same-old, same-old, corporate route to growth.
What if there were a new and different way to think about organising and growing your business, that takes the best bits of being small -Read More
“I can see you’re waiting, why don’t you use the self checkout?” asked the shop assistant.
“Because I don’t want to leave the store angry.”Read More
This fact is not as well-known as I think it should be.
The world’s first business computer was developed for J Lyons & Co. Ltd.,Read More
May 2019 bring everything you wish for.
I’ll be back on the 1st January.Read More
We humans have a tendency to assume that everyone else is the same as us - the same age, the same level of fitness; the same abilities; the same knowledge - until proven otherwise.Read More