At home, if I burn my hand on the handle of the grill pan on my cooker (because I’ve forgotten that when the oven is on, the grill also gets hot), I don’t have to report that to my boss, who’ll report it to her boss, along with all the other mishaps of the kitchen. I don’t have to wait for a decision from them on how best to avoid that next time.Read More
Nobody likes reporting. It gets in the way of doing the job.Read More
Years ago, on my way to work, I’d call in to the Benjy’s sandwich bar next to Cannon Street Station to pick up breakfast. It was always full of other City workers doing the same thing.Read More
For at least the last 189 years, we’ve known that overburdening people, equipment and systems leads to mistakes, wasted effort and sometimes, tragedy.Read More
It’s easy to get very excited about increasing efficiency through digitalisation, automation and AI.
But in the excitement we can forget that by ‘increasing efficiency’ what we are really trying to do is reduce ‘waste’, or to put it better, ‘wasted effort’.Read More
It will be rebuilt.Read More
Everyone, it seems, is looking for ‘passive income’ - money you don’t have to work hard for, that simply flows from the ownership of an asset.Read More
Do you remember your first driving lesson?Read More
A quick trawl of the internet found me these definitions of the verb "to delegate":Read More
“The most successful forms start with identifying what is on the outside that they need to interact with and then working their way back into finding the form that best suits their external purpose.”*Read More
One of the challenges in any business, particularly one with a written score, is how to share best practice.
People will continually find better ways to do things and new things to do. And as long as they are congruent with the promise we make, that’s exactly what we want.Read More
Investors and business angels have a clear exit strategy - grow fast for 3-5 years, sell up and crystallise the gains. Happily, this strategy often coincides with that of the entrepreneur, who wants to get this business idea going, and then move on to the next.
Most small business owners don’t have an exit strategy, or certainly don’t start with one.Read More
I’ve been having a problem with “employee engagement” for a while now. It’s a similar problem to the one I have with “customer experience”.Read More
It’s hard to imagine a more old-fashioned buiness than shipping food around the world under sail, yet that’s exactly what’s beginning to flourish right now, thanks to 21st century technology.Read More
In his E-myth books, Michael Gerber identifies three key roles in a business: the entrepreneur, who drives the vision for the business; the technician, who does the work, and the manager who acts as a bridge between them, planning and organising the work of technicians to achieve the entrepreneur’s vision.
If the vision is shared by everyone, do you then need managers?Read More
The right metaphor can get to the heart of your promise faster than a speeding bullet, creating an instant bond between you and the people you want to serve.Read More
Once upon a time, a long time ago, I had clothes to wash.Read More
“Give me a lever long enough and a place to stand, and I will move the Earth”.
We tend to focus on the lever, but the ‘place to stand’ is just as important.Read More